What do buyers at Moksi want to know? A complete guide to all the buyer’s frequently asked questions is available on Moksi.co.za. We value our customers and their time and we would not want buyers at Moksi to have unsatisfactory experiences or unresolved queries. Hundreds of people interested in buying our products contact us asking very familiar questions, to which we respond timely. Still, it takes considerable time to address each question. Thus, we have created a list of the most frequently asked questions by buyers so that it can save time and energy.
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Where can I track my parcel?
This depends on the Courier Company selected by the Creator. We encourage all Creators to notify the buyer with all relevant shipping information such as Courier Company and Tracking Number. You should receive an email with details for the courier services.
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Are all your products locally made?
Moksi prides itself in supporting local South African Creators, Makers & Designers. Some products may be designed locally and produced internationally.
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How am I supporting local Creators when buying from Moksi?
Moksi provides a platform for local Creators to sell their handmade items. So every purchase you make, contributes to their sales. Tell everyone you know!
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How can I change a delivery address of an order already placed?
This would depend on whether your item has been shipped already. Please contact the Moksi Creator directly to make the necessary arrangements.
To chat to the Moksi Creator, go to your Order History, click on your order you purchased and then “Request Support”. There is an option to message the Moksi Creator directly.
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Can I buy from multiple Moksi Creators at the same time?
We have made life easy for you. Moksi caters for multiple purchases with one checkout. Please note that varied delivery costs may apply as each Creator would still charge for delivery. Delivery fees may vary for various products, as cost is based on distance, weight, and volume. For products with free delivery, you can click here.
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How do I return a parcel if I am not satisfied?
You can reach out to the Moksi Creator directly on our platform and inform them of your request to return the product. Please take note of the Moksi Creator’s return policy on their profile. We suggest you use the Moksi platform for communication purposes to protect your privacy and to give us a view of your experience.
To chat to the Moksi Creator, visit your Order History and Request Support from there. There is an option to message the Moksi Creator directly.
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What is the average turnaround time to receive my order?
Your order is shipped directly from the Moksi Creator, which could be anywhere in South Africa. Seeing that products are handmade, you may find that some Creators makes your order on purchase. But this will be indicated to you when you place your order with an expected delivery date.
Please have a look at the Moksi Creator’s policy to confirm turnaround time. On average delivery takes between 2-5 working days. It may take longer if you are based in a rural area and / or if your product is personalised or custom-made. Please see indication on the Moksi Creator’s profile or product description.
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Do you offer discounts for bulk purchases?
We can negotiate a bulk discount on certain products. Please contact us on [email protected] and let us know what you would like to order as well as the quantity required.
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Do you deliver outside of South Africa?
For now, we can only deliver within the borders of South Africa. Watch this space for expansion!
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How do I make a payment on Moksi?
Moksi has partnered with multiple payment partners to assist you in making purchases online with your credit card, debit card, Instant EFT and you can even select Mobicred if you want to pay off over a period of time. Payments through our platform are fast, simple, and secure.
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Do you have a physical store?
No, we don’t, that is why we built you an awesome online store to buy from. 24/7 and from anywhere in South Africa.
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How do I retrieve my username or password?
Simply [click here] to retrieve your username or password.
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I need to speak to someone at Moksi – unrelated to a Moksi Creator query?
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How can I sell my products on Moksi – become a Moksi Creator?
We would love to have you onboard. Simply click [here] to start the registration process.
[Click here] for more information to become a Moksi Creator.
