FAQ for Buyers

What do buyers at Moksi want to know?  A complete guide to all the buyer’s frequently asked questions is available on Moksi.co.za. We value our customers and their time and we would not want buyers at Moksi to have unsatisfactory experiences or unresolved queries. Hundreds of people interested in buying our products contact us asking very familiar questions, to which we respond timely. Still, it takes considerable time to address each question. Thus, we have created a list of the most frequently asked questions by buyers so that it can save time and energy.

+ Where can I track my parcel?

+ Are all your products locally made?

+ How am I supporting local Creators when buying from Moksi?

+ How can I change a delivery address of an order already placed?

+ Can I buy from multiple Moksi Creators at the same time?

+ How do I return a parcel if I am not satisfied?

+ What is the average turnaround time to receive my order?

+ Do you offer discounts for bulk purchases?

+ Do you deliver outside of South Africa?

+ How do I make a payment on Moksi?

+ Do you have a physical store?

+ How do I retrieve my username or password?

+ I need to speak to someone at Moksi – unrelated to a Moksi Creator query?

+ How can I sell my products on Moksi – become a Moksi Creator?